CueRoom

Support

We reply to every email within one business day.

Most answers live below. If what you need is not here, write to hello@cueroom.io and a real person will get back to you.

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Common questions

How do I cancel my subscription?

Open the Settings app on your iPhone. Tap your name at the top. Tap Subscriptions. Tap CueRoom. Tap Cancel Subscription. Your access continues until the end of your billing period. No charge after that.

How do I get a refund?

Apple handles all CueRoom billing. Go to reportaproblem.apple.com, sign in, find CueRoom in your purchase history, and request a refund. Apple usually responds within 48 hours.

My calendar is not showing up

Two things to check. First: open the Settings app, scroll to CueRoom, and confirm Calendar access is enabled. Second: if your calendar is through your employer and they use mobile device management, calendar access may be blocked. In that case, use "Add room manually" inside the app to add meetings in ten seconds.

The script does not match my meeting

Make sure the meeting title is specific enough. "Catch up" will produce a generic script. "Catch up with Priya about Q4 budget pushback" will produce something sharper. You can also add a one-line context on the state picker screen to give the model more to work with.

The voice is reading too fast / too slow

Go to Settings and tap Voice. You can pick a different voice (five options) or adjust playback speed. Changes apply to the next generated script.

I want to turn off voice entirely

Settings → Voice → toggle "Voice off." The app will generate scripts as text only. You can also toggle voice per-session from the Player screen's top-right icon.

How do I switch rooms?

Settings → Appearance. Tap one of the four rooms (Suite, Paper, Study, Salon). The change is instant. You can switch as often as you want.

Can I delete my script history?

Yes. Open the Feed tab, long-press any script, and tap Delete. To delete everything at once, go to Settings → Privacy → Delete all script history.

How do I delete my account?

Settings → Account → Delete Account. We will send a confirmation email. Click the link in that email within 24 hours and your account and all data will be permanently deleted within 30 days.

I forgot my password

Open the app, tap "Continue with email," tap "Reset password." We will email you a reset link. If you signed in with Apple or Google, use the "Forgot password" flow on that service, not ours.

The app crashed. Now what?

Force-quit the app (swipe up from the bottom of your iPhone screen, swipe up on CueRoom) and reopen it. If it keeps crashing, email hello@cueroom.io with your iPhone model and iOS version. Crash reports are usually enough for us to find the bug.

Is my data safe?

See our Privacy Policy for the full picture. Short version: we encrypt everything, we do not sell data, we do not use your scripts to train AI, and you can delete everything from inside the app at any time.

Will there be an Android app?

Yes, but not immediately. We launched on iPhone first to focus on a single experience. Android comes after we understand what people use most.

Can I use CueRoom at work for client meetings?

Yes. Scripts are generated for you privately. Nothing from CueRoom gets attached to the meeting itself. Many of our users prep before client calls, performance reviews, and board updates.

Can my team use it?

Right now CueRoom is sold as individual subscriptions through the App Store. We are planning team plans with central billing. If you have more than 10 people interested, email hello@cueroom.io and we will set up early access.

Still stuck?

Email hello@cueroom.io. Include:

The more detail the faster we fix it.